To the men/women of the Rochester NY terminal you are in for a real treat....you are getting a new 25 year old manager...first the good points....she is pleasant....now the bad points...she is in over her head...if you have any problems and ask her for a resolution if she has no answer she will ignore you and walk away without saying a word and never give you an answer....she has done this to me a few times and also to others...we had a hazmat leak in a cylinder....we told her about it and shut the trailer up....she called our hazmat people...they never got back to her...she went home with the issue unresolved...until the steward got on the supervisor and he talked to the hazmat people...can't make this up...there isn't one driver that works for her that has a kind word about her...Good Luck my brothers in Rochester you will need it...