Good problem to have!
I had one of my largest outbound customers stop using us about three months ago due to problems with delivery of their product. They hit a number of grocery warehouses. Routing is controlled out of state by their corporate HQ. our guys went in and said "look, this is what delivery of your stuff entails , we are not doing it at current rates, here are your new rates". I hadn't seen a stick let alone a skid out of them for two and a half months after that. Been in there everyday for last 9 work days. I asked if rates were dropped by us. They said no, we're just tired of our stuff not getting picked up and deliverd on time , R&L is the only one giving us consistent pick up and transit times so we're using you guys on our time sensitive accounts. Could've knocked me over with a feather when traffic manager told me that. They do a lot of GSDS.