The clerical staff is a huge part of the operation. They are subjected every day to irate customers, problems created by non-union outsourced billers, not allowed much (if any at all) overtime and lucky to clear $500.00 a week….even less when dues are taken, and constant disrespect by the dysfunctional management. These ladies work hard and some go above and beyond with no recognition only to clear approximately $12.00 per hr……and now YRC wants to freeze the wage…….that's an insult!!!! Just how far will management get without the help and knowledge of their clerical staff?