As far as I can tell, there is no one in upper management who is willing to demand accountability when it comes to freight damages. I have spoken with and exchanged emails with several upper management personnel indicating my frustration with damaged shipments. There is a process in place to control the frequency of damages, but no one takes the responsibility to implement it. For one, I am tired of apologizing to customers for damaged freight on my trailer. I use all the standard excuses and inform my customers that it is an issue we are working on. At least I try to make it sound sincere. My opinion is that this should be the very first step, whether we are building a future or jacking up the stock price for a quick sale.