My (__!__) is draggin' from the last couple of weeks. Slam a few guys with 15 or more deliveries and shove pickups up your (__!__) before your half empty...while some guys are sitting at home or starting way to late to service the customers. Not to mention the price hike in my area...has left us looking for freight some days. As for R+L hauling cheap freight...that's a joke. We are hauling what ever freight that is handed our way. I just wish management would get off the numbers game and get back to servicing the customer and worrying about customer numbers and not production numbers. Take care of the customers and everything will take care of itself in the end.
Exactly!!!! Its a numbers game, without regards to the customers....
Make the numbers look good, but the problem is, our customers are paying the price.....
You are exactly right, take care of our customers, and everything else will take care of itself...
I hear them talk about "our world class customer servive". We used to have world class customer servive, but since we are numbers driven now, and not customer driven, our customer service is in the garbage...
Our customers used to bragg on us, now they shake their head and wonder what has happened...
Every day, showing up late for pick-ups, because they want to leave drivers home, and make the numbers look good....
This is not the way to run a business....
The business used to run good when Mr Roberts ran it, because he understood that you take care of you customers and your drivers...
The bunch in there now, believes you take care of your numbers...