We had a similar situation. Had an account that yellow had serviced for many years, 2-3 trailers a day, very profitable business. Roadway TM couldnt stand it because it was about an hr away and the freight was time consuming to break, but not real bad, you could break it in hour and a half. Started having utility guys pick it up and drag them to a break bulk. TM got credit for the bill count and didnt have to break the freight. When they shut down utility, he would not pick up the freight and bring it back to our terminal under any circumstance. Yrc didnt want to lose the account because it was a multi million $ account, so they decided to have linehaul pick it up, and of course those guys couldnt find it, and didnt want to work with the customer spotting mts in their dock, so of course welost the business. Yellow handled this business as their primary carrier for at least 15 yrs no big deal. Unbelievable!!!