I will say OD is not the same family company it was when I started. Senority means nothing. You may not like how Billy says some things but unfortunately alot of it is true IMO. I liked it better when customer service was first. It may be in some terminals but I haven't seen it in a while.
These guys have no clue since they all work at night and don't see the daily runnings of this company like we do. Hope you are ok in Florida dmt.