Line drivers did not drive forklifts. Major hubs 400-500 miles apart. Professional dock workers. Large driver pools at the hubs. Only outsourced when system was at capacity. Truckload sales dept to help balance lanes instead of moving empties. Real time, hands on dispatch that could adjust for changes in volume instantly as opposed to bus schedules and WTF do we do when freight volumes swing. FIFO extra board as opposed to hog board.
Maximizing line potential as opposed to doing what is easiest, goes back todispatching instead of bus schedules.
Listening to drivers that might actually know what they are talking about.
You know, old school stuff that works.
Oh yeah, the most important thing....
We charged premium prices to deliver premium service, not deliver excuses.
And we treated customers as customers, not as interruptions in our daily routine.