Well who in HR are you talking to? You need to go higher up the chain. This company has this little thing call "An Open Door Policy" I would tell my local HR rep I want to talk via the open door policy to the VP of HR. If you go to the portal there all listed there. You do not have to tell them why, even though they will ask.
I had a problem with people services. I call my local HR to do start the open door policy and to my luck the VP was sitting in her office. I ask him what would happen if I didn't turn in a copy of my renewed CDL or my renewed physical card? He said you would be able to work. I told him you hold me to a high standard so I hold the company to the same. I also informed of the BS e-mails and other problem I have had with people services. Stop dealing for the low HR people and start call the corp office, all there phone number and emails are listed on the company portal. I work LH and I DO NOT call people service or HR on MY time I an always on the clock code 200 if your in the city that P&D run can wait. Stop being nice about get pissed. You want to see eyes light up tell them you want to talk to Tom Clark or Tony Brooks via the open door policy. You need to call these people everyday and twice on SAT. I would start at the local HR and call up the chain every day to include you district VP and his boss and your on the clock when you do it.
If you can fine the list PM me and tell what barn you are out of and I'll give you names, phone numbers, and e-mail address. I know UPNORTH wont let me post it on here.