I have Learned that if ROADWAY misses a pickup , it is not a mised pickup if it is rescheduled. WOW If I were a customer I would be pissed off!!! Roadways policies do not benefit the customer just internal number is all that matters to the company. I guess if these "internal numbers" stay the same and we lose these customers that are "rescheduled" I suppose that mgmt pensions wont be paid again because we dont have that customer anymore. Boo Hoo! break my heart( in my opinion that is what they get for lying to the customer, and yes they do lie to the customer! god bless the teamster that cares for the company!