Skeet, thanks. It is unfortunate that some sales people think they are doing their job. We are all under pressure to make our numbers. I keep in touch with 3 different terminals and hear from drivers about other sales people. I have to walk a fine line in saying anything when a driver tells me about another rep. I focus on my location and my drivers. Our monthly meetings, which I run, are meant to be informative and to assure the drivers that we are out there actively soliciting new business for our terminal. Our meetings are positive and not crying sessions from us. In two years the sales department at our location has doubled the outbound bill count. We also make a point of not going to areas where our coverage sets us up to fail due to stem time or customer close times. It is easier to go into an area where you know the drivers are there all the time. Leads are answered as soon as our drivers pass them on. Leads have been quiet lately with our drivers but that is because we are so busy and we understand that there are times where you guys just dont have time to talk to the customer. We have a great TM who keeps us informed and cares about us as well our drivers. If your sales person is telling you we are going to get 15 skids a week from a new customer and we dont, ask them what happened. Customers sometime commit then go back to their previous carrier and leverage our pricing to get better from the other carrier. It happens, not all customers are up front and honest about their intentions. This is where you realize you got used. There is not a lot you can do ( restrain myself from choking customer to death!). You move on to the next one. If you are really concerned, find out who the Regional Sales Mgr is and speak with them. The last thing a sales rep needs is their Mgr calling them about a driver calling and wondering why they haven't made a call on a prospective customer. Off to my drivers meeting today. Hot breakfast and touching base with our guys. Have a great day.