Why Do Employees Quit Their Managers?
https://www-inc-com.cdn.ampproject....l&utm_source=facebook.com&utm_campaign=buffer
"Hard Fact: Employees Come Before Customers
And therein lies the problem for managers still operating in traditional hierarchies, which represents the majority to this day. They have it all backwards.
Blanchard is famous for teaching the concept of an "upside down pyramid," where leaders serve the employees, who are closest to the customer experience, first. He says:
Great leaders realize that their No. 1 customer is their people. If they take care of their people, train them, and empower them, those people will become fully engaged and gung-ho about what they do. In turn, they will reach out and take care of their second most important customer—the people who buy their products or services—and turn them into raving fans."
https://www-inc-com.cdn.ampproject....l&utm_source=facebook.com&utm_campaign=buffer
"Hard Fact: Employees Come Before Customers
And therein lies the problem for managers still operating in traditional hierarchies, which represents the majority to this day. They have it all backwards.
Blanchard is famous for teaching the concept of an "upside down pyramid," where leaders serve the employees, who are closest to the customer experience, first. He says:
Great leaders realize that their No. 1 customer is their people. If they take care of their people, train them, and empower them, those people will become fully engaged and gung-ho about what they do. In turn, they will reach out and take care of their second most important customer—the people who buy their products or services—and turn them into raving fans."