They will look into it for you. And come back with an answer. May not be the right one though. I’ve had that happen before. My HR generalist said, “the company will make it right” after she quoted me a policy from a outdated handbook. They didn’t make it right. I took her word for it and quoted the handbook to the tm. Made her and I look foolish. Like high speed said, they don’t know much and make things up as they go along. It’s been that way since my CCX days.
I did have a positive experience with HR recently. I was told by my tm that the bereavement policy was three days depending on travel. HR told me it was five days regardless of whether you travel for the funeral. So it does work both ways.