Weird, then I did not miss it yet. With the 300 million step challenge kicking off tomorrow one would have thought at least a pep talk to kick it off.
Thx for the info/address referring to the new website...although most of the info I was already aware of, I can see where a lot of employees will benefit from this site due to the amount of questions I routinely field.March Video
The topic of the employee survey was discussed. Opportunity to participate 3/6-3/19. 28 questions, 3 open ended questions, allowing more personalized response. Hoping to continue high participation. Last year was 94%.
Touring 6 centers in Baltimore region. Spoke on location at N.Harrisburg, PA, 2nd largest in system. Second only to Chicago Heights.
John Smith spoke on accountability, in terms of Safety and taking care of customer's freight. Improvements shown in lost time accidents (19%), Claims filed (13%), Claims paid (12%), and preventable accidents (1%).
B. Poland RVP operations spoke on improvements specific to the region.
C Meyers CCM of the 241 door center spoke as well, and mentioned their qualifying for a 3rd cookout.
SVP of H/R J. Greer announced the now available, and long anticipated, Total Compensation and Benefits website. The site, freighttotalcomp.fedex.com provides access to the value of your personal/specific compensation/benefits, and is accessible from home. Said to provide a wealth of info worth combing through.
As always, don't rely on me, see the video for yourself...
That's it till next month...
Also had pre-shift on the topic of the Total Compensation Website, as well as the new food shipment policy. The food shipment policy addresses packaging, which must be at an FDA approved level, and begins 4/3/2017, more details said to be coming soon.
April video (overview)
Mike discussed:
Performance-record service levels.
PSP- Benefits of assuming positive intent.
Sean Healy:
On location in Monterrey, MX- praised growth, outstanding .01 claims ratio.
MIke Hoffman:
Spec review (next one, Harrisburg, PA 4-25-2017). Mentioned upgraded torque specs on 3,000 units.
Top Wrench competition- April 10. (?)
Claude Russ:
Reviewed Q-3 numbers
Encouraged all to visit ir.fedex.com (investor relations)
Praised claims reductions
What do you think about the premise of assuming positive intent? Hard to do in today's conspiracy driven environment, but actually I think it is a very important factor in relationships that drive who we are and what we do. Does a city driver really ever assume his dispatcher has a positive intent?
Of course, if that concept were to take full effect, truvkingboards might get pretty darn boring.....
Why do I get the fun (and provocative) questions?
I think the topic of assuming positive intent is a valid, valuable, and worthy of the effort. I do think is takes some effort for most of us to implement. For some, Mike Ducker is a prime example, it seems to come natural.
The benefits, I think, apply to more than just the work environment. But since we spend a high percentage of our waking hours at work, we'll focus on the benefit at work. Again, we're talking about the work environment, where suspicion and scrutiny of motives have little or no actual benefit.
The reduction in stress alone, makes it worth the effort. The difference between a pleasant day and a day of irritation can be determined by how we look at each chain of events. We often have little control of the events around us, but we have a great deal of control in how we perceive them.
Not to be confused with blindly following, or eliminating critical thinking, having a default position that intent is positive, can serve us well. It encourages collaboration and willingness (comfort) in offering/accepting suggestions, advice, etc.
I'm certainly more productive and willing to apply a higher effort when given the benefit of positive assumption.
If we look at those who are most successful (and happy) at what they do, we will see (almost without fail) people (and companies) who assume the positive, rather than the negative. We could also cite the results of those with the opposite traits.
A pretty smart guy once advised me, rather than second guess true intentions, take people at face value until/unless they give clear reason not to. That has proven to be wise, eliminating wasted time, stress, and analysis. Be aware, but expect positive and honest intent. It may take some effort, but makes a difference, all day, everyday.
As to your final question? Assumption of positive intent is generally easiest to give, in equal measure to which it is received. Most challenging, when not.
Thanks AF.I cant speak for anyone else, but I would ask you that kind of question because I am confident that I would get a well-thought out, reasoned, and honest response; which I greatly appreciate whether I agree with your premise or not. As always, you did not disappoint with your reply.
In this case we view things in a very similar light. I believe that a lot of "benefit of the doubt" was lost at one point, for a lot of various reasons that may or may not have been within any parties control. From what I have seen over the past couple of years, that credibility should be returning.......but it is always slower to return than it is to lose in the first place.....
I like your thoughts about reduction of stress being a big part........my thoughts are that if we took all the mental and even physical energy spent questioning others motives and applied it to solving more relevant problems, we would ALL be much better at what we do.....
I yield the floor......stay safe....
A wise man once said that your first impression is not always the correct perspective, sometimes we need to look again.A pretty smart guy once advised me, rather than second guess true intentions, take people at face value until/unless they give clear reason not to.