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Interesting YouTube Webcast video on trucking in general.
I think the OTR driver gets screwed the most in terms of customer service, meeting deadlines and wasting time. They almost go blindly from customer to customer through mis-communication.
In the LTL world do you guys get crapped on?
When you make a tailgate delivery, does your customer expect you bring the items in and pretty much stock them?
I know, I had some instances where a customer would say, "Bring it in and put this item over here and that item over there"
They're not informed that we do not stock their freight or add accessorial charges like inside delivery, lift gate etc. When you inform them they go ballistic. (miscommunication)
Sometimes they even confuse UPS Freight service with UPS Parcel.
Some of our customers pay for inside delivery charges or have front door to back room delivery in their contract so this service would not apply.
Let's hear your stories of miscommunication and how you provide customer service to educate a misinformed customer.
Like you....I still love my UPS Freight job. :thumbsup:
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Part 1
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Part 2
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I think the OTR driver gets screwed the most in terms of customer service, meeting deadlines and wasting time. They almost go blindly from customer to customer through mis-communication.
In the LTL world do you guys get crapped on?
When you make a tailgate delivery, does your customer expect you bring the items in and pretty much stock them?
I know, I had some instances where a customer would say, "Bring it in and put this item over here and that item over there"
They're not informed that we do not stock their freight or add accessorial charges like inside delivery, lift gate etc. When you inform them they go ballistic. (miscommunication)
Sometimes they even confuse UPS Freight service with UPS Parcel.
Some of our customers pay for inside delivery charges or have front door to back room delivery in their contract so this service would not apply.
Let's hear your stories of miscommunication and how you provide customer service to educate a misinformed customer.
Like you....I still love my UPS Freight job. :thumbsup:
[YT]U4TVw4F0EII[/YT]
Part 1
[YT]LgxdCKrx_W0[/YT]
Part 2
[YT]-9d-E4rDAlw[/YT]