Brother Trucker
TB Regular
- Credits
- 0
As you know the bloodletting has been done and now some of the smaller terminals (I call them end of the line terminals) are now dark during the day as everybody is either gone home or out on the street. No more office clerks/dispatchers for them.
How has the experience of regional P&D dispatching worked out for you guys? I don't know who is worse off, the driver who has to suffer thru the dispatchers ignorance, or the dispatcher who all of a sudden has to learn territory and customers whom he/she may be hundreds of miles from.
Improved customer service? We'll see. Let's hope the lowered overhead doesn't result in lowered revenue as well.
By the way, this wasn't communicated to the road drivers. We had to find out when our calls to the terminal were routed to an idiot in a cubicle in some call center somewhere instead.
How has the experience of regional P&D dispatching worked out for you guys? I don't know who is worse off, the driver who has to suffer thru the dispatchers ignorance, or the dispatcher who all of a sudden has to learn territory and customers whom he/she may be hundreds of miles from.
Improved customer service? We'll see. Let's hope the lowered overhead doesn't result in lowered revenue as well.
By the way, this wasn't communicated to the road drivers. We had to find out when our calls to the terminal were routed to an idiot in a cubicle in some call center somewhere instead.