Estes | Estes execs recap hack experience in unusual video presentation


TB Legend

Webb Estes in particular talked in an openness normally not heard from top executives of companies that have about 22,000 employees. Webb Estes, who released videos during the hack to keep the company’s customers and others up to date on progress, said several weeks earlier he had sat in the same room where the latest video was being recorded and as he got ready to record that first status video, “I cried through the first two takes, and that’s humbling.

“There’s just emotions there and I would say you kind of have to fight through those,” he said. “You have to recognize them, not hide from them. But you also have to recognize that I’m paid for a job and we’re going to find a way through this together.”