Thought I would share an experience I had in BHM Tuesday night. I noticed a flat tire on my tractor while fueling my tractor. It was cold and raining with mixed snow, I went to the shop, which was full of trucks and the mechanic, wish I got his name, dropped what he was doing and had me back in the shop just far enough to do the job. He had me ready in less than 15 minutes ! I believe in giving positive feedback when earned and BHM impressed me !