[quote author=HankTheTank link=topic=82527.msg852886#msg852886 date=1280497108]
Why must u put a negative spin on every one of your posts? Why u so miserable Franklin? It stands for "non-people development" training. You know, they make all those cheesey movies we are forced to watch year after year. Watching videos we scan to "people" everything else we scan "non-people". You should have paid more attention to the CSA2010 info and worry less about kronos functions. CSA2010 will result in some of us loosing our ability to keep and/our renew our CDLs'...better pay attention boys and girls or I forsee many bump-bids in the near future
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Are you serious? When I punch in and am told I'm a "Non-People", what the hell am I supposed to think?
I guess you don't get the gentle jibe. They could have named the classification anything in the world, yet they go with "non-people". WTF? I don't know exactly what it means, but I DO know that those that let it go don't have a clue to managing people. I don't care if they hate us, and they do, but for God's sake, at least PRETEND that you walk the walk. If you listen to MM 18, good lord, employees are the only reason FedEx is in business. We all know that's a crock of S, but don't put it out there that we are less than human. Jesus.
Why the negative spin? Look at this company from a driver's perspective. They don't trust us at all. That's why they have GPS to find out where we are. They "say" it's for customer information, but it's to to see if we are where we say we are. We're not stupid. (Ok, we're not as bright as 24 year old Harrison cubicle dwellers who make spreadsheets work, but we're not, for the most part, Glenn Beck stupid.)
This industry is not rocket science. You pick stuff up, and you deliver it. You do your best to make as much money as you can doing so of course, but when you alienate the very people that do the actual work and tell them in less than subtle ways that they are a dime a dozen, you find yourself inventing ways to make shortcuts to make money. The REAL way to make money is to make sure your employees don't feel unappreciated and an impediment.
Not ONE of the SC managers make a freaking delivery. The drivers do. The dock loads it, the driver delivers it. Make the dock or the P&D operation more complicated than it has to be and you cost yourself money. They haven't learned that yet, though hundreds of years of transportation has more than enough lessons to learn. What we have in place of history is people who think that the simple act is more complicated than it is.
1. Take care of your customers. Period. If you know they need a liftgate to get the driver out of there an hour earlier, put the damn freight on a LG and not charge the customer $65. You'll save more in getting the driver out of there quicker than you will with a LG charge, and possibly losing the customer.
2. Take care of your employees. Let them feel important. Talk down to them, micromanage every aspect of their day, write them up for silly made up problems, and you get a work force of people that do only what they need to do to get by. Not a force of people that will innovate and work their butts off. You buy mediocrity when you alienate your work force. You get sub par performance which you then try to justify by programs like Snapshot. Instead of paying attention to the business, you pay attention to internal mandates and numbers which have no real impact on if your customer loves you or effing hates you.
That's it. Something the founders of both Viking and AF understood in their bones. Take care of your customers, take care of your employees.
Hank the Tank, I don't know if you're a new guy or just a redshirt, I'm not miserable. Well, in a sense I am I guess. I know what this company could do if they bought into the simple fact that those doing the work knows what works instead of paying college grads with no experience to run this company.
The CSA 2010? Our meeting giver was unprepared. He made false statements because he confused FedEx policy with Federal policy. What CSA boils down to is this, don't get pulled over for something stupid. Don't speed, don't tailgate. I still don't know where I stand if my brakes are out of adjustment. We aren't allowed to adjust our brakes. It didn't take a 30 minute meeting. We asked questions that he had no answer for. That's what he's paid for? Good lord, I could learn more on line. And the only way you would lose your ability to keep your CDL is if you're a piece of crap driver and you should lose it.
I'm not worried about Kronos "functions". I'm more worried about how someone would think that putting a level of payroll named "non-people" would be ok. I mean, WTF? They preach about how important we are, yet allow this to occur. Just how "engaged" is a Non-People supposed to be.?
It's the little things. It's ALWAYS the little things.
Who needs to work Resident Obama is going to pay for my house , car , health care & food from his stash.
