Seems like an awesome accomplishment, but the problem still is CT's reputation proceeds them. Really bad customer service and a majority of drivers who dont care along with cheap rates....while other better performing carriers like old d , fdx, UPS and conway pride themselves with SERVICE. all phases..... i have had terrible experieces with CT. tell you what all the 800# . i guarantee that you will wait at least a half hour for a customer service rep to pick up....--half hour ---really ? ok , now you have a quesiton about a shipment...they have to call the terminal.....your on hold at least another 10-15 minutes....why ? theres no-one at the terminlas to answer the phone.....i'm not an expert on customer service , but i dont see this business module sustainable......so, congrats on 16,000 bills...sustain it and grow it over a year that will be an accomplishment.