In trying economic times people, companies, et al... go for cheap, cheaper, cheapest..... some will even sacrifice quality for it...
Very well said.
Over time, the freight pendulum swings back and forth between service and price.
In 2003-2006...it was all about service..."get a truck here" was what shippers were clamoring about, on-time% was very important due to the transportation system at capacity.
This was the thinking behind the Watkins acquisition...to take market share in the long-haul LTL segment by offering superior on-time service.
However, 2007-present...the pendulum swung back the other way...suddenly everyone wanted price.
This is where the Freight opco has problems because we're geared for on-time% and service, which comes from FedEx's background in the parcel business.
But this costs $$$$$...and then you end up with a high fixed-cost network competing against 3pl's, truckload carriers, intermodal, etc...which is where FXNL has problems.
That's why companies who are successful in LTL going forward will be those who can think outside of the hub-spoke box.
Like Roadrunner...a light-asset based model offering LTL, truckload, and brokerage services...this would be a great acquisition by FedEx and would be like FedEx Ground on the parcel side.
Or non-asset like CH Robinson...LTL consolidation, pooling, truckload brokerage, traffic management, distribution, etc.
Each successful service offering is an opportunity to cross-sell and bundle.
But before you know it, the pendulum can swing back to service again.
Industry consolidation (YRCW), the economy picks up steam...then everyone is clamoring for on-time.
So there is still lots of value in the Freight/FXNL offerings...it's just that we need to offer deferred services as well.