I hate their website. And a few weeks ago i couldn't get logged in, said they didn't recognize my computer even though it's the only device I've logged in with. They said they'd send me a code, choose email or text. I choose email, wait....no email, hit resend email wait... no email. I call customer service, 25 minutes later a guy with an Indian accent (not that there's anything wrong with that) finally gets me logged in. Never had any issues with logging in at Fidelity, their website is super functional without a lot of fluff. I had some CD's mature this morning, logged in, took me 5 minutes to put in an order for a batch of brokered CD's. I still have an account at Vanguard, if I wasn't so lazy about that kind of stuff I'd move it all to Fidelity.