Funny you mention this. I was thinking something similar. IF FedEx really wanted to know what the issues way down here at the local level (Big "if", I know), they should have meetings with groups of drivers/dock/office, to get/keep a finger on the pulse of the workforce NO local or regional managers present. I think these individuals brought in should be picked by the employees and not selected by managers. The employees know who will be willing to "tell it like it is". This would be an ongoing (annual) event. It could provide an avenue (foot in the door), through which to share the needs/opinions of the workforce that currently has no voice. Would they even do it? Not in the past. Would they listen? Now, they might. Is it too late for that? Maybe. And could they be "trusted" to keep a process like that?