This line in the article.....is an outright falsehood.
'XPO has revived a once-inefficient LTL operation. Today, the unit’s operating ratio — the ratio of expenses to revenues — sits at its best levels in decades."
While it's true our OR is the lowest it's ever been, it's because of Jacobs slash and burn tactics when it comes to less maintenance, less rolling stock purchases, and lay-offs. Efficiency is not what it was when we were CCX or Con-way, it's worse. Our outbound operations are fencing freight every night, we never did that before. Come end of the month, we're missing pickups because we don't have the coverage due to lack of drivers and sidelined power units. I could go on, but you get the idea.