os&d guys name was MOE GULIPSE or something like that
that would be Galante. very nice guy to deal with. i had a situation where i was robbed of some frt. by our customer that was valued at over 12G and the Bob the VP tried to put some of the blame on me. Mo and our TM told him to pipe down when they heard the entire story and found that i was not at fault. i don't think he quit but i'll find out. a very understanding management guy ! WOW !