It's funny, because in some aspects Saia is way ahead of everybody in technology. Like the EIC website with the online dispatch listings. I don't know of any other company that offers a real time dispatch board that lets the driver see his trailers, his route, weights, Cube, etc. It's very Cutting Edge.
But then you look at the fact that we still run a paper dock, and carry around bills for all of our linehaul runs when we already have all the equipment in place to be a paperless company. We could literally quit sending Freight bills with the line haul drivers, quit using Freight bills on the dock, and could even quit using delivery receipts in the city if we had a decent handheld it would allow for an electronic signature. The only freight paper that is needed is when you have Hazmat you need a copy of the original bill. That's it.
Then you get into the fact that we run as400 as our operating system. I learned as400 back in the early 90s in computer class. It's so archaic that it's not even funny. Almost every decent company has went to web-based systems by now.
Then there's VNomics... Don't even get me started on what a worthless waste of money that was.