I Think you posted a couple points of improvement. Nothing substantial but improvement nevertheless.Lets see.... Some tech did improve us. Like the LH app my pay has never been screwed up since we been using it. Though I will have to say that in the LTL world the tech has been the same just the equipment got better. I used bar code scanner back in the late 90s in the LTL world at AF.
As for improvements.....We get are 401k match every week instead of every quarter like conway did. We have a ROTH plan. I get paid sooner...We are not going broke and can reinvest. Con-way was OR at a 94 or 95 at that you are just paying the bills.
Now a days it all about price. Who can get it there cheaper. Then service. Right now the system is so overloaded that place have cut off pickups from time to time and the freight is still waiting there when we get there.