imported_Sling Blade
TB Lurker
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There is a new company policy in place with regard to inside residential deliveries. That policy is no flight of steps is too large or too small.
Just ask the 3 guys in Baltimore about a certain situation they had with an big arcade machine.
As I understand the story, the first driver who delivered it got there and met the consignee, who informed the driver about the need for this thing to go down a flight of steps into his basement. The driver told him that the best he could do was the garage, since he did pay for an inside delivery. The driver then called his customer service people, who said "No more than 3 steps, up or down".
There were more than 3 steps, more like 8.
The consignee called the customer service people in Baltimore and raised hell. Quite a few people got to bickering back and forth here and then finally Baltimore's TM got involved, who informed the consignee that ZERO steps is the company policy, much to the consignee's displeasure.
The consignee signed for the freight, and then Baltimore's TM folded like a cheap accordion, sending 2 other drivers back later that night, to carry the thing into his basement.
Watch yourselves, people. You now have something else you have to deal with.
Just ask the 3 guys in Baltimore about a certain situation they had with an big arcade machine.
As I understand the story, the first driver who delivered it got there and met the consignee, who informed the driver about the need for this thing to go down a flight of steps into his basement. The driver told him that the best he could do was the garage, since he did pay for an inside delivery. The driver then called his customer service people, who said "No more than 3 steps, up or down".
There were more than 3 steps, more like 8.
The consignee called the customer service people in Baltimore and raised hell. Quite a few people got to bickering back and forth here and then finally Baltimore's TM got involved, who informed the consignee that ZERO steps is the company policy, much to the consignee's displeasure.
The consignee signed for the freight, and then Baltimore's TM folded like a cheap accordion, sending 2 other drivers back later that night, to carry the thing into his basement.
Watch yourselves, people. You now have something else you have to deal with.