Freight Guru
TB Lurker
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as an example i clocked in at 830 this morning, after waiting 15 minutes for my bills, I walked to my trailer and checked the load manifest and found I lacked one delivery. I stopped a dock worker on a forklift and had him scan the pro and found it was on a trailer shown as being unloaded. I then walked to that trailer to find the door up and nothing unloaded and no one unloading it. Long story short I left the gate at 10am . The problems may not be at every terminal, but they are at mine. My loaded trailer was 50 per cent full and had one delivery that was in another route's area. It was 20 miles out of my area. My first stop was 15 miles from the terminal and my second was 45 miles from there(the out of route freight)(that route was still sitting at the dock when I left) and my third stop was 20 miles north of that one. By this time it was 1245. Such very good production numbers and it happens all the time. But our terminal O R numbers are near the top of our region and for the life of me I can not figure out how.
That kind of stuff will happen in every service center in the company...no way every day is like that.
Also -- every S/C has a great OR (as does the company) because we have one of the smartest pricing minds in the industry as VP. An OR is simple... cost divided by revenue -- so as long as the freight is priced right it will operate well. Little hiccups like this, or delays on the road, and whether the dock runs 3 bills/hr or 4....these are all little drops in the bucket which don't add up to much impact. OD manages yield like no other...we know what it costs to haul each account specifically. Other carriers do not...at least not to the extent that OD does. We need to keep giving that premier service...let the folks at corporate worry about the OR...and innovate in the terminals to remove excess waste and unnecessary work. That's how we will continue to improve.