I think the point being made is contractual punishment standards, to ensure fair treatment for drivers. I don"t have my union book on hand, but I do believe it covers drivers and customers relations in regards to punishment. I commend your driver for telling the truth and taking his punishment. Regardless if your represented or not, it"s best to admit the mistake, take your punishment and be damn sure to learn from it. Whatever direction NCT takes, I wish you guys all the best.