No reputable sales rep would ever put his career on the line by posting that crap on an open forum. What he says to "Mr Customer" is his business. I call it disgusting on their board and was told that is capitalism. This kind of stuff is really hard to ignore.
He is more than likely an X-YRCW employee with an ax to grind.
I hope I can clarify this. I am not an ex YRCer. My sales pitch boils down to the individual customer I am speaking to. I analyze their commodity, lanes and needs. Then I discover what carriers they are currenly using and differentiate my company based on the service. When dealing with Reddaway, they are a good company. My three hardest sells are Conway, Reddaway, and Estes in that order because of the territory I am in. Conway is nothing but quality, just like FXF. Reddaway weaknesses are cross country transit times and some damage, and Estes throws pallet rates at anyone with a pulse.
I dont badmouth the competition because I dont need to. When someone tells me that they use Reddaway. I tell them, "Well they are a quality carrier" "Tell me, is there anything about them that you would like to change" and thats when I will hear about an issue or 'barrier' as we call them. Once I show them that the barrier can be surpassed, I initiate the close. If there are no problems, fine and dandy, then I bring up the fact that Reddaway is unfortunately associated with YRC and I talk about the issues that the corporation has and position myself as a backup carrier.
I'll also tell you this. I have never and will never cut another carrier's rates. I still gain business from customers without addressing price until a second or third visit. If there is a salesperson implementing rates after one contact, thats not selling. Thats rate peddling.
Do you tell them about all the drivers you let go this year ? or the MILLIONS you lost in the 2nd quarter ?
Reddaway weaknesses are cross country transit times and some damage
then I bring up the fact that Reddaway is unfortunately associated with YRC and I talk about the issues that the corporation has and position myself as a backup carrier.
If a customer asks, I tell them the truth. Whats different is that YRC is bleeding out right now and FedEx has no debt.
We let go about 2% of our people systemwide
It seems like I have a dozen real competitors and most other companies have one.
I guess you haven't heard that Reddaway is, and always has been a REGIONAL Carrier? And have you looked in the back of any FXF trailers lately?
Just like in February when your company instructed your sales force to inform customers that YRC was in fact going out of business on the 18th and if they weren't shipping with you by then you wouldn't pick up their freight?
You need to check your own company's year end financial statment where there is $2.008 BILLION in debt listed and $110 million in interested paid on that debt last year.
How about all of the workers that don't even work 1 or 2 days? I guess it's really not a layoff if you don't work them until they quit.
If you think that your company is the only competition for all of the other freight companies, you sir, are deluded.
point by point,
in the context of selling against them yes, I tell the customer the truth, I tell them exactly what is public knowledge. Are you telling me that exploiting a competitors weakness is unethical or wrong? Thats like telling the Steelers to go easy on the Raiders because they have a weak defense. As I said before, Reddaway is a quality carrier. When I sell against Reddaway or any other carrier I exploit the weaknesses of that carrier. People that sell against FXF try to do the same or just throw discounts at people.
I dont know if you were around for the demise of CF or not, but during that process there were customer's freight that was in the middle of their system that took months to sort out. If it was close to the origin or destination, efforts were made to move it initially but if it was nowhere close to either, it was held up and evaluated by a claims processing group that was formed under the supervision of the bankruptcy attorneys. I didnt say they would need an attorney and I dont say that to customers. I educate them on what happened if they were not around to witness it themselves.
The revenue numbers for the Freight segment were hurt by the goodwill charges of the FedEx National aquisition, formerly Watkins Truck Lines. So for all those who wish to view the release and have it broken down, here is the link. FedEx Corp. Reports Fourth Quarter and Full Year Earnings | FedEx Global Newsroom
As far as the purchased equipment I can verify that the YRC terminal purchased FXF's old trailers because a family member works at the facility that sold them.
As far as badmouthing, I didnt mean to hurt anyones feelings so I apologize.
Salespeople all over the US are targeting YRC customers and thats coming from every carrier, not just FXF. .
point by point,
in the context of selling against them yes, I tell the customer the truth, I tell them exactly what is public knowledge. Are you telling me that exploiting a competitors weakness is unethical or wrong? Thats like telling the Steelers to go easy on the Raiders because they have a weak defense. As I said before, Reddaway is a quality carrier. When I sell against Reddaway or any other carrier I exploit the weaknesses of that carrier. People that sell against FXF try to do the same or just throw discounts at people.
I dont know if you were around for the demise of CF or not, but during that process there were customer's freight that was in the middle of their system that took months to sort out. If it was close to the origin or destination, efforts were made to move it initially but if it was nowhere close to either, it was held up and evaluated by a claims processing group that was formed under the supervision of the bankruptcy attorneys. I didnt say they would need an attorney and I dont say that to customers. I educate them on what happened if they were not around to witness it themselves.
The revenue numbers for the Freight segment were hurt by the goodwill charges of the FedEx National aquisition, formerly Watkins Truck Lines. So for all those who wish to view the release and have it broken down, here is the link.
As far as the purchased equipment I can verify that the YRC terminal purchased FXF's old trailers because a family member works at the facility that sold them.
As far as badmouthing, I didnt mean to hurt anyones feelings so I apologize.
Salespeople all over the US are targeting YRC customers and thats coming from every carrier, not just FXF. .
Have you ever wondered where all the rumors of YRC's, and by extension, Reddaway's demise come from? This is a prime example:
In this post, We are told that "exploiting a competitors weakness " isn't wrong. That would be correct, but can you explain why bringing up what would happen to their freight when YRC goes bankrupt is provided? As an educational item I'm sure. Or that their freight will never be recovered, just so the shipper can make an informed decision, wasn't intended to scare someone? Or the "fact" that that a YRC terminal purchased used trailers from a Fedex terminal couldn't be construed as "badmouthing" the competition?
What possible reason , given the general slowness in the industry and consolidation of over 100 YRC terminals, would YRC need to by any extra trailers? Every carrier in this country has excess rolling stock. Not to mention that there is no corporation that would allow a terminal to make such an acquisition at that level including Fedex. Such a statement borders on the ludicrous.
Mind you all of this "information" is provided so the shipper can make an informed decision on who could best handle their freight traffic.
As far as I'm concerned, this "exploitation of weaknesses" is provided by and intended for those that are unencumbered by the thought process.