Something that was very disturbing to me was Friday morning as I waited to get my paperwork at Pittsburg I watched 3 people start calling shipper after shipper to tell them they were not coming to pick their freight up. Some of it was a skid or 2, some of it was trailer loads. I asked one of the people calling "is this a busy week or day?" They replied "no - just a normal day" I asked "you have anybody laid off? reply "no" I asked "are you trying to hire anyone?" reply "I don't think so" I asked "how many pickups do you miss on average?" reply "about 50 a day"
I am not a very smart man but I know if you are missing 50 plus pickups a day & pissing those shippers off we are not going in a good direction.
The trailer I had picked up in the yard had been sitting there for at least a couple days so it was going to be late wherever it was going.
YRC does not care about customer service. Period.
Welch came out with a statement last year which shows YRCF the "on time" delivery ratio at only 80%.
All the regional companies claim a 98%+ ratio.
I can find the links if anyone is interested.