I agree with you. I doubt he has followed protocol in addressing his complaint. I don't expect him to go to the labor board since I doubt he has taken the first step in this process. The labor board would ask him exactly what you have stated, did he go through this process? If there is a violation of a labor law the board is required to address that.Doc, I agree that is an option if the Local is ignoring clear contract language. But, as Chappey stated, I would only use that as a last resort.
Clown, if your issues are with the pension or healthcare as you have already stated, then a grievance on that in most cases has no merit. When it comes to those two things, the companies only obligation by contract is paying the required weekly or monthly amount required. If you have a problem with a medical claim, your Local would be able to give you the contact info of the healthcare provider, but you would most likely have to contact the provider to get resolution. Same thing with our pension. If your grievances were over contract violations let us know what they were and maybe we can all help you here.
If he goes through the process & the local ignores his complaint I hope he does go to the labor board. I never saw our local not listen to any grievance or even a complaint. If I thought there was no contract violation I would say so & tell the one complaining to file a grievance & let the committe decide.
I did not like everything about the contract. I tried for several contracts to get language added during contract proposals. One in particular was finally added before I retired. There was some satisfaction for me in that.