My take on the lunch break issue is this........I know what the contract says. And I try to follow it. I'm a city driver for Holland, and I know what time my customers close. If taking my lunch between my 4th and 6th hour will cause a service failure, I'm not taking it during that period of time. Most of the time, I can follow the 4th thu 6th hour rule, but sometimes I can't if I want to make service to the customer. When I have my customers that close early off my trailer, I will take my lunch immediately, but I'm not going to create another pissed off customer, just because of my lunch period expiring. I've done it this way for many years, and have never been written up for it, so it will continue. Service is the only product that we have to sell, so I will provide it to our customers until I get in trouble for it. And if I do get in trouble for servicing the customer......It should be a damn interesting hearing.
For the ones that take their lunch at the end of the day (after 8 hours or more) and you get into trouble for it, I guess they think that you are abusing the system, and you will have to correct it. But, if you take your lunch on schedule most of the time, I would think that they would give you an exemption from the rules, if you're late taking lunch trying to make service to the customer. If they won't let it slide to service the customer, they must just be plain stupid!