I had a strange thing happen with my Diad this last
friday afternoon.
My second pickup stop I had to put 4 bills into the system.
I scand the first pro sticker,the pro poped on ok,and some of the consignee info.
When I recorded my 4x4 info and pieces the wrong weight was pre-recorded,so I over-rode it,and entered the correct weight.
All of a sudden the pro number went away in the pro box.
So I think the next thing I did caused my little brown plastic box to go into a wacky mood?
I re-scand the pro sticker again,than a pop-up box came up that said you have duplicate pro's can you verify?
I checked off that box.
Than tryed to re-enter the pro number manualy when my box started jumping to other screens.
I had to call dispatch to read off the rest of my billing info with the old call in pe-con method.
My outbound dispatcher tryed to talk me through getting my box back on line,but nothing worked.
He gave me another pickup on the box,but I still couldn't get it back where I needed it?
When I came in my dispatcher messed with it till I got return to terminal putting my ending odometer reading to get it to shut down.
I asked my dispatcher why some of the consignee info was pre-recorded?
He says the shippers gives them that info when they call in their pickups,and its entered into our terminals data on the computer.
I said yeah but the weight was wrong should I let it go?
He says sometimes the shipper gives wrong info,and we are to change it,according to the bills of laden we make the pickups on.
The regular parcel drivers just scan shipping lables and everything is automaticly recorded.
I hope thats the next step for us,and its going to be soon.
Now I think if this ever happens again I should manually put the pro number in if It goes away,instead of re-scanning it.
Just when I,and my co-workers think we've got this thing figured out it has a way of throwing us curve ball,and messing everything up.
I guess its just like anything else practise makes perfect.
friday afternoon.
My second pickup stop I had to put 4 bills into the system.
I scand the first pro sticker,the pro poped on ok,and some of the consignee info.
When I recorded my 4x4 info and pieces the wrong weight was pre-recorded,so I over-rode it,and entered the correct weight.
All of a sudden the pro number went away in the pro box.
So I think the next thing I did caused my little brown plastic box to go into a wacky mood?
I re-scand the pro sticker again,than a pop-up box came up that said you have duplicate pro's can you verify?
I checked off that box.
Than tryed to re-enter the pro number manualy when my box started jumping to other screens.
I had to call dispatch to read off the rest of my billing info with the old call in pe-con method.
My outbound dispatcher tryed to talk me through getting my box back on line,but nothing worked.
He gave me another pickup on the box,but I still couldn't get it back where I needed it?
When I came in my dispatcher messed with it till I got return to terminal putting my ending odometer reading to get it to shut down.
I asked my dispatcher why some of the consignee info was pre-recorded?
He says the shippers gives them that info when they call in their pickups,and its entered into our terminals data on the computer.
I said yeah but the weight was wrong should I let it go?
He says sometimes the shipper gives wrong info,and we are to change it,according to the bills of laden we make the pickups on.
The regular parcel drivers just scan shipping lables and everything is automaticly recorded.
I hope thats the next step for us,and its going to be soon.
Now I think if this ever happens again I should manually put the pro number in if It goes away,instead of re-scanning it.
Just when I,and my co-workers think we've got this thing figured out it has a way of throwing us curve ball,and messing everything up.
I guess its just like anything else practise makes perfect.