Driver retention. According to your thinking, and other's thinking within the company, turnover (or lack there of) plays into this as well.
Because one location has more loyal employees that another, that (loyal, dedicated) location's workforce might not see the same gains as another location, just down the road? This solely based on low turnover? This is one reason why, there are times when workers MUST do what they can to improve the current workplace.
We are beyond comparing ourselves to the top dog in the industry. We can now make the case, in some locations, comparing our compensation to traditionally "lesser carriers". In my location, the disparity exists within the company, as well.
You might not like my method for seeking redress on this, that is fine. Just know that every single path within the Company has been explored, tried, and exhausted. Currently, the hard part is being patient enough to see if/when the company will respond.[/QUOTE]
Employee retention is one strong indicator as to the general "happiness" of employees with their employer. When they begin to leave at a rate unacceptable to the employer and/or seek other avenues :) that is a strong indicator that they aren't happy. As an employer you then dig a bit deeper to determine what it should take to retain those employees.
When you have a restaurant full of customers and they complain the food sucks, only to come back the next day, you tend to let their actions speak louder than their words.