Thanks Train.
You're not asking for much, are you?
Since I'm not on any negotiating committee, and we don't know "exactly" what may be coming down the pike, I'm not really in any position to predict the timeline. Sorry, but just too many variables, as well as decisions that I have no control over.
The Company has the ability to move opinion, as they have done at many locations, and in general. I think there are internal conflicts as to how much should be done. That conflict directly effects the length of time, as well as focus paid to the subject. I also think, if the sentiment in the workforce changes, there will likely be more/less improvements made depending on how any shift is perceived. This is now a part of many a (management) job description, where it did not use to be.
Meanwhile customers enjoy the premier service they've come to rely on.
Having said all that, the topic will likely persist for quite some time, despite the predictions of some.
I don't think either side bit off more than they could chew, as you say. Much to the contrary. Question for you (briefly),Train: which side would you contend bit off enough to (figuratively) choke on?